Terms & Conditions

PAYMENTs

At Liv Sienne orders must be pre-paid online. If alternative orders are made via telephone, payment must be made via pro forma invoice, credit card or direct deposit. No orders will be posted until full payment is received.

PRICES

Prices shown on the website are not exclusive of GST. GST will be added at the customer checkout. We reserve the right to alter these prices at any time unless prior invoiced.

RETURNS & EXCHANGEs

We want you to be happy with the items you order and we will gladly refund any full priced items that are returned and received within 7 days of receipt.

To be eligible for a refund, items must be unworn, in the original packaging and with all swing tags still attached to garment. 

Exchanges can be made by organising via email or phone call. You will simply need to inform us what item you would like to exchange so that we can put it on hold for you. Please make a note of your order number and the particular style number in question. We are happy to hold items for one week. The last thing we want is for it to sell out before your return arrives!

Return process:

You must notify us via email before making a return or your return may not be processed.

  1. Please email us at nikki.livsienne.com.au with the subject ‘Return’.

  2. Please include your full name, order number and the reason for your return. 

  3. We will get back to you within 3 working days with a return number RN.

PLEASE NOTE:

All shipping costs associated with the return of goods are the responsibility of the consumer unless the incorrect item was sent or the item is faulty.

Liv Sienne is not liable for any lost or damaged return items whilst in transit.

Once returned items have been received and inspected, the refund will be processed within 5-7 working days. The credit will be applied to the same credit card used to make the purchase and you will receive a confirmation email when the refund has been processed. Please allow 2-5 working days for the funds to appear in your account.

We do not accept returns on swimwear/bodysuits or earrings, sorry.

Sale items are returnable for exchange or store credit only.

Colours and Sizes: Please note that colours may vary slightly from those displayed by your monitor. If you need help establishing what size you are please drop us an email or call us and we are happy to help as some brands are different in sizing.

Sold Out items: If an item you have ordered is out of stock online, we will attempt to locate your item and dispatch to you as soon as the item becomes available. We will notify you if the item has sold out. If a specific size or colour is not listed it is currently out of stock or sold out.

SHIPPING

We like to provide our customers with fast and reliable local shipping. Please allow up to 14 days for delivery depending on product availability and the particular time of year. We only pack twice each week, but will try to process your order as fast we can once the order is received.

We use Australia post as a reputable shipping agency and all items will be fully traceable once shipped. 

All items require a signature upon delivery so please ensure you select a delivery address with someone available to sign for your parcel. 

If you require the order urgently please let us know and you are happy to pay an additional cost, we can express post your order.